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Burak Alaçam


Anadolu Üniversitesi İİBF – İşletme bölümünden mezun olan Burak Alaçam, iş hayatına 1999 yılında Citibank bünyesindeki çağrı merkezi Citiphone’da başladı. 2002 yılında BankEuropa’da göreve başlayan Alaçam, bankanın çağrı merkezi kuruluş projesinde yer aldı ve daha sonraki yıllarda adı Millenniumbank olarak değişen bankanın Çağrı Merkezi Müdürlüğü görevini yürüttü. 2007 yılında bir süre Deutsche Bank Türkiye kuruluş projesinde Çağrı Merkezi Müdürü olarak görev alan Alaçam, 2010 – 2013 yılları arasında CMC’de Pazarlama ve İş Geliştirme Direktörü olarak görev almış, 2013 – 2018 yılları arasında UltimooCollect Türkiye Genel Müdürü görevini üstlenmiştir. Mart 2018’de Webhelp ailesine katılan Burak Alaçam,  Satış ve Pazarlamadan Sorumlu Genel Müdür Yardımcısı görevini yürütmektedir.

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Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and rewards champions of the Scottish HR profession and Webhelp is proud to continue to sponsor the...

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Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

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Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!


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