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Webhelp skapas av människor. Mer än 55 000 personer bidrar dagligen till att driva denna verksamhet framåt, att utmana status quo i outsourcing, att glädja våra uppdragsgivares kunder och förutsäga dessa kunders framtida beteenden. Tillsammans är vi WOW. Var och en av er bidrar med er egen energi, passion, motivation och, inte minst, en unik uppsättning av kunskaper och talanger. Du ska veta att vi värdesätter mångfald och den stora mängden möjligheter du skapar. Den kommunikation och de kunskaper du utvecklar genom att interagera med kunder, särskilt viaflera kanaler, ger dig erfarenheter som kan överföras till alla delar av ditt liv, och in iandra roller inom Webhelp och på andra arbetsplatser. Kundupplevelse och outsourcing av affärsprocesser är mer avancerat än någonsin tidigare. Vi hoppas att du är stolt över den verksamhet som du är en sådan stor del av. Webhelp är dentredje största kundtjänstleverantören i Europa och vi tänjer våra egna gränser för att nå  förstaplatsen. Vad är nästa steg? Artificiell intelligens. Virtuell verklighet. Vi kan inte ens förutspå hur spännande saker kommer att bli för våra uppdragsgivare, deras kunder och för alla oss som arbetar i det främre ledet inom kundupplevelser. Var tror du att vi är år 2020? Skicka dina idéer till oss – ta med oss till din fantasis gränser! Tack alla Webhelpers. Det finns inget “We” i Webhelp utan dig. Frédéric och Olivier.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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