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Webhelp skapas av människor. Mer än 50 000 personer bidrar dagligen till att driva denna verksamhet framåt, att utmana status quo i outsourcing, att glädja våra uppdragsgivares kunder och förutsäga dessa kunders framtida beteenden. Tillsammans är vi WOW. Var och en av er bidrar med er egen energi, passion, motivation och, inte minst, en unik uppsättning av kunskaper och talanger. Du ska veta att vi värdesätter mångfald och den stora mängden möjligheter du skapar. Den kommunikation och de kunskaper du utvecklar genom att interagera med kunder, särskilt viaflera kanaler, ger dig erfarenheter som kan överföras till alla delar av ditt liv, och in iandra roller inom Webhelp och på andra arbetsplatser. Kundupplevelse och outsourcing av affärsprocesser är mer avancerat än någonsin tidigare. Vi hoppas att du är stolt över den verksamhet som du är en sådan stor del av. Webhelp är dentredje största kundtjänstleverantören i Europa och vi tänjer våra egna gränser för att nå  förstaplatsen. Vad är nästa steg? Artificiell intelligens. Virtuell verklighet. Vi kan inte ens förutspå hur spännande saker kommer att bli för våra uppdragsgivare, deras kunder och för alla oss som arbetar i det främre ledet inom kundupplevelser. Var tror du att vi är år 2020? Skicka dina idéer till oss – ta med oss till din fantasis gränser! Tack alla Webhelpers. Det finns inget “We” i Webhelp utan dig. Frédéric och Olivier.

News & Insights

Solution Designer
Service Provider
Technology Enabler
Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural labs A B-Case: McDonald's is changing its culture to adapt to national customs A Hashtag:...

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Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’,...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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