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Website Terms & Conditions

Terms and conditions
and legal mentions

 

The hereby Terms and Conditions apply to the website available at the address www.webhelp.com or any other URL address, area or subarea which might be used to host the website later on (hereafter the “Website”), as well as to any research made on the aforesaid Website, and/or any use by the visitor accessing the Website (hereafter the “User”). Any consultation, use or transmission of the Website shall imply User acceptance without reservation of Terms and Conditions hereafter defined.
If you have any question or complaint, you can contact Webhelp here.

1.    Intellectual property rights

The Website is processed by Webhelp SAS (hereafter “Webhelp”). Webhelp is the owner or rightful licensee of any components and contents protected by intellectual property rights and available on the Website. Data base, components, contents presentation and all the elements (texts, visuals, photographs, videos, database, etc.), trademarks, logos and area names, which appear on the Website included, are Webhelp property, and where appropriate the property of its partners, and are protected by intellectual property governing laws. The User is granted access to the Website and the pages in accordance with the proposed navigation. All the rights which are not expressly conceded by Webhelp are deemed to be reserved.

No element incorporated in the Website shall be either partly or fully copied, reproduced, extracted from, modified, reedited, charged, denatured, transferred, displayed or distributed, on any support, without Webhelp prior written consent and shall be in compliance with the intellectual property rights and of any other right mentioned. Any unauthorised reproduction of any element of the Website, as well as any unauthorised extraction of data from the Website or from Website database is forbidden and may lead to judicial legal proceedings for counterfeit, unfair competition and damage to image among others.

Where the use of Website elements is authorised through these Terms and Conditions and provided that the source and parenthood of such element is systematically mentioned, such a use should not end up to a denaturation, deterioration, modification, alteration in any manner as the case may be. Where applicable the following mention has to be visible on any authorised copy of any Website component: “Copyright 2018 – Webhelp all rights reserved” followed by a lien redirecting to http://www.webhelp.com.

2.    Hypertext links

Webhelp has no control over third-party website. The existence of hypertext link between the Website and a third-party website does not result in Webhelp giving any kind of guaranties or exercising any kind of responsibility over the content or usage which may be performed on this website. Webhelp shall in any case be separately or jointly held liable with the third-party website publisher whose hypertext links redirect to the Website or to which Website directs to through a hypertext link. More specifically Webhelp shall not be held liable of a third-party website content reachable from a Website page or third-party websites which redirect to a page of the Website through a hypertext link.

Webhelp will make its best to remove Hypertext links pointing to any inappropriate content that you would notify us.

3.    Personal data protection

For any additional information regarding Personal Data, cookies used by the Website and Users rights, the User may refer to the section “Website Privacy Policy” or “Webhelp Recruitment Privacy Policy”.

4.    Liability

Unless required by any mandatory legal provision, the website is provided on an “as is” and “as available” basis. Webhelp makes, and user receives, in connection with the use of the Website no other warranty, express or implied, including without limitation, the implied warranties of merchantability, of fitness for a particular purpose, or non-infringement. Webhelp do not promise that the Website, or any content service or feature, including any information and documents downloaded by you are free of error or defects, or that the aforementioned will be corrected. The above exoneration can be completed by any provision of the Terms and Conditions.

Unless contradicted by any mandatory legal provision, Webhelp disclaims any and all liability for any damage directly or indirectly suffered by the User or any third party, in connection with or related to the use of any component and content of this Website. Webhelp shall not be held liable for any direct or indirect damage, material or immaterial damage such as, but not limited to loss of profit, loss of chance, loss customer, loss of data, loss of image and / or immaterial damage suffered by the User.

5.    Website availability

Even though Webhelp has taken all the necessary steps to ensure the reliability of the information, services, software or products contained on the Site, it cannot be held liable for errors, omissions, viruses or results that could be obtained by misuse of these. Webhelp is actually held only by a simple obligation of means.

The User declares and guarantees that they know the characteristics and the constraints of the Internet and in particular that the transmission of data and information on the Internet only enjoys a relative technical reliability, these circulating on heterogeneous networks with different technical characteristics and capabilities that disrupt access or make it impossible at certain times.

Webhelp strives to keep the Website accessible 24/7, but is under no obligation to do so and therefore provides no guarantee of availability or permanent accessibility or performance. Webhelp and / or its suppliers may / may also interrupt their access, notably for reasons of maintenance and upgrading of the Site or its hosting infrastructure, or any other legitimate reason for Webhelp. Webhelp is in any case responsible for these interruptions and the consequences that may result for the User or any third party. It is also recalled that Webhelp may terminate or modify the characteristics of the Website at any time and without notice.

6.    Contents

The User shall be the author or have secured the rights of any content published on the Website being reminded that (i) any publication on the Website equals authorization for Webhelp to reproduce and represent such a content and (ii) the User remains the only responsible for the content.

In any event, the User is the only responsible of the contents he/she would be able to publish on the Website. Therefore, Webhelp rejects any liability regarding words and remarks that could be published on our Website. In particular, the User restrains from holding any unlawful, insulting, defamatory, xenophobic, discriminatory or obscene words as well as harming Privacy, Intellectual Property and rights relating to the personality. Webhelp reserves the right to remove any unlawful words without any notice or damages, without prejudice to any lawsuit against the author of such words. The User guarantees and hold Webhelp non-liable for any complaint, lawsuit or condemnation linked to data and content published by the User on the Website

In any case Webhelp shall be held liable for any loss, deterioration or corruption of User’s Data linked to his/her contribution to the Website. Any information or advice from Webhelp shall not be seen as a guarantee and shall not have any contractual value.

Besides, the User commits to publish contents that are neither malicious nor likely to harm the Website or its hosting infrastructure. Webhelp and/or its processor reserve the faculty to erase without prior notice or damage any content published by a User and harming or likely to harm the good working of the Website, without prejudice to potential lawsuits.

7.    Security

Webhelp makes its best efforts to ensure the Website’s security in accordance with applicable rules within the industry. However, the User is aware of the risks inherent to the use of electronic communications and especially the risks linked to the Data delivery on the Internet. In a more general way, it is the User’s duty to implement all the usual protections linked to browsing. Therefore, Webhelp will not guarantee anything in that case.

In any case, the User restrains from any reverse engineering or de-compiling attempt of any part of the website, from any fraudulent intrusion or attempt to fraudulent intrusion within the service system hosting the Website as well as in the software enabling its working; from any breach of trust, theft, erasure, misappropriation or non-authorised modification of the Website’s technical Data, subject to prosecution.

8.    Governing legislation

Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

9.    Legal notices

Website’s publisher:

WEBHELP SAS
Registration number: 431977370
161, rue de Courcelles
75017 Paris
+33 1 44 40 33 40
contact@fr.webhelp.com

Web host:
UKFast.Net Ltd – UKFast Campus
Birley Fields
Manchester
M15 5QJ
T: +44 (0) 844 576 3900

PROCES DE AFACERI ȘI EXTERNALIZARE A EXPERIENȚEI CLIENTULUI

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