Fra 2016 og frem til nå, har Johan hatt stillingen som Account Manager. Før det igjen, jobbet Johan i fem år som Operations Manager. Johan har omfattende erfaring med kundeservice, noe som inkluderer ansvar for ledelse av kunder, drift, kvalitet, opplæring og arbeidsplanlegging (WFM). Johan har bakgrunn fra mekanisk prosjektering før han begynte hos Excellent E-service i 2000, nå en del av Webhelp Nordic. På den måten har altså Johan arbeidet i mer enn 17 år for samme arbeidsgiver.
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