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Folk skaper Webhelp Over 50.000 enkeltpersoner bidrar hver dag til å bringe denne bedriften fremover, utfordre status quo innen outsourcing, glede kundene til oppdragsgiverne våre og forutsi atferden til disse kundene i morgen. Sammen er vi WOW. Hver og en av dere har med dere ulik energi, ulik lidenskap, forskjellig motivasjon og deres eget unike sett med ferdigheter og talenter. Vit at vi setter pris på mangfoldet og det rike potensialet dere skaper. Kommunikasjons- og arbeidsferdighetene dere utvikler ved å samhandle med kunder, spesielt på tvers av flere kanaler, gir dere erfaringer som kan overføres til alle deler av livet, og til andre roller hos Webhelp og videre ut i arbeidslivet. Kundeopplevelse og outsourcing av virksomhetsprosesser er mer avansert enn noen gang tidligere. Vi håper dere er stolte av bedriften dere er en så stor del av. Webhelp er den tredje største leverandøren av kundesenter-tjenester i Europa, og vi utfordrer våre egne grenser for å nå plassen som nummer 1. Hva blir det neste? Kunstig intelligens. Virtual reality. Vi kan ikke engang spå om hvor spennende det kommer til å bli for klientene våre, deres kunder og for oss alle som er i forkant av kundeopplevelsene. Hvor tror du vi kommer til å være i 2020? Send oss ideene dine – ta oss med til yttergrensene for fantasien din! Takk til alle Webhelp-ere. Det finnes ikke noe «We» i Webhelp uten dere. Frédéric og Olivier.

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural labs A B-Case: McDonald's is changing its culture to adapt to national customs A Hashtag:...

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Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’,...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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