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Business process and customer experience outsourcing

Siste nyheter:
Webhelp “Think Human”

Forskjellen med Webhelp

Vi kombinerer utviklingen av intelligente kundeopplevelser med outsourcing av virksomhetsprosesser som skaper positive forandringer. Tjenestene våre inkluderer datastyrt kundeopplevelse og tjenester til kundesenter, samt en rekke B2B- og B2C-prosesser innen ulike sektorer.

Webhelp utvider sin sosiale ekspertise ved oppkjøpet av den ledende virksomheten innen moderering av sosialt innhold, Netino

Webhelp har annonsert oppkjøpet av en toppvirksomhet innen moderering av sosialt innhold, Netino. Med hovedkvarter i Paris, Frankrike, spesialiserer Netino seg på å overvåke sosiale samtaler og sikre passende respons på 24-timers basis.

Bedriftens behov

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Ytelse.

Vår søken etter kontinuerlig forbedring. Vi har strukturert virksomheten vår til å levere kontinuerlig forbedring av ytelse. Hver dag.

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Endring.

Vår evne til å levere endringer. Uansett hvilke endringer dere ser for dere, vil vi engasjere oss sammen med dere for å gjennomføre dem.

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Økonomisk gevinst

Vår forpliktelse til bunnlinjen i din virksomhet. Vi setter opp kontrakter med dere slik at det åpnes muligheter for innovasjon, differensiering og økonomisk gevinst.

  • Casestudie

    Sette opp sømløst ved hjelp av fleksible metoder

    Innsikt. Løsninger. Ekspansjon. Suksess.

    Finn ut mer
  • Casestudie

    Skaper en enhetlig virksomhet for Groupon Getaways

    Nearshoring for løpende økonomisk gevinst og fantastisk service

    Finn ut mer
  • Casestudie

    Total kundeadministrasjon for Post Office Limited®

    Gjennomføre vellykket omnikanalservice

    Finn ut mer

Våre oppdragsgivere

Hjem
Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our people work across webchat, email and social media channels as well as traditional voice contact.
Hjem
Webhelp provides telephone-based customer service for this leading energy company.
Hjem
We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.
Hjem
Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al
Hjem
As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
Hjem
Hjem
Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contractors on behalf of the client to ensure the successful completion of contracted work.
Hjem
Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and quality.
Hjem
Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.
Hjem
Our people handle sales for this leading energy company, operating across the voice channel.
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Business process and customer experience outsourcing

Kontakt oss

Nyheter og innsikter

Whitepaper
The HUB #12 – Diversity In Business – January 2020

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community! In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we are a community of more than 55, 000 people who work from 36 different countries, what does diversity...

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Nyheter
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Nyheter
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Casestudier
Post Office Limited®

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
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