Webhelp website Privacy Policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards through this Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about their Personal Data is processed.

This website Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

This website Privacy Policy is the basis of all Data processing we will perform with the Personal Data you provide to us through this website http://www.webhelp.com and its domains and all the URL addresses that could replace it in the future (hereinafter the “Website”), as well as all the searches you make on this website and/or every use of the Website by any operator connected to the Website (hereinafter the “User”).

1. Personal Data we may acquire from you

We may collect and process the following Personal Data:

• Information you give us by completing forms or surveys on our Website webhelp.com. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter.
• If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.
• Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

2.   How long will we store your Data? 

We will store Data we collect from your visit to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

However, in some situations we may store your Data for longer periods, including (i) as long as your account is open and until its closure (ii) during the duration stated in the services’ agreement between you and Webhelp.

3. Why do we collect your Personal Data?

Your Data enables us to make sure that our Website is the most efficient possible and to allow you to take part to the interactive functions of the Website. Such as to:

• Estimate our audience’s size and the way they use our Website.
• Store information about your preferences and therefore personalise our Website depending on your personal interests.
• Improve your searches.
• Recognise you when you return to our Website.
• Maximise commercial information and share with you information about our products and services corresponding to your personal interests, as long as you gave your consent to receive such information. In certain circumstances, your Data allows us to fulfill our obligations in relation to a contract between us and you. (for example, executing an order or service, sending documentation, etc. We may also use your Data to inform you about changes and developments of our service.

When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

4. How do we collect your Data?

In addition to the elements mentioned in paragraph 1 – Data that we can acquire from you- we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our Users that do not enable an individual’s identification.

5. Cookies policy

For the same reason, we can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved service.
If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.
You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.
We also have links to social networking such as Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect. We invite you to read more about their Privacy Policy here.

6. Sharing Personal Data with third parties

In order to provide you with the best service, we sometimes need to share your Data with the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or commercial partners. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about services and products likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any marketing information from us, please click here.
We may share your Data with third parties (1) In case of selling or purchase of one of our entities or goods, we can share your contact details to the potential seller or purchaser of these entity or goods (2) If we or all of our goods are acquired by a third party, all the contact details we store will be therefore transferred (3) If we have to divulgate or share your contact details in case of any legal obligation (4) To protect our rights, property and safety or our consumers (5) In case of information’s exchange with other companies and organisations for the purpose of preventing fraud and reducing the credit risk.

7. Where do we store your Personal Data and how do we protect it?

Any information you provide us is stored on our secure servers. Your Personal Data is stored in the United Kingdom but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your contact details, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the UK), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website; sending this is at your own risk. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

8. Your rights

At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.

Right to access your Personal Data: You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.

Right to rectification: Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.

Right to erasure (« right to be forgotten”): Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.

Right to restriction of processing: You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.

Right to portability: You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.

Right to object: In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights.

If you do not want to receive marketing information from us, please click here.

Right to lodge a complaint: If you think that Webhelp does not respect this Website Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com.

Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

9.    Changes linked to our Website Privacy Policy

Any change that we will make in this Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

10.    Contact

If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address : privacy@webhelp.com.

Or write to our Data Protection Officer at the following address :

Group Data Protection Officer
Legal and Compliance Department
161 rue de Courcelles
75017 – PARIS
FRANCE