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À Propos de Webhelp

Externalisation de l’expérience client et des processus métiers

Deux jeunes entrepreneurs français, Frédéric Jousset et Olivier Duha, décident de développer en 2000, peu de temps avant la création de Google, un service d’assistance humaine à la recherche… De cette initiative naît Webhelp !
En quelques années, Webhelp est devenu un leader mondial de l’expérience client et de l’externalisation des processus métiers (BPO) et compte aujourd’hui plus de 50.000 collaborateurs dans le monde.

A l’origine de cette croissance fulgurante : une approche pionnière et innovante, une structure organisationnelle sectorisée pour mieux servir les besoins des donneurs d’ordre, et une stratégie de croissance interne et externe.

Nos clients sont parmi les entreprises les plus dynamiques au monde. Grâce à un ancrage dans plus de 35 pays, nous leur offrons un accompagnement personnalisé et local dans un environnement mondial. Notre savoir-faire couvre l’ensemble de la chaîne de valeur de l’expérience client et nous permet de transformer durablement les modèles opérationnels et de leur garantir un avantage concurrentiel.

Cet esprit entrepreneurial inspiré par ses deux fondateurs est, encore aujourd’hui, profondément ancré dans la culture d’entreprise. Notre leitmotiv « repousser les limites de l’expérience client ” anime chacun de nos collaborateurs au quotidien.

Découvrez nos services de gestion de l’expérience client.


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