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Metin Tarakçı

CEO Turkey & Jordan​

Metin est diplômé de l’Université d’Istanbul avec un diplôme en langue et littérature allemandes en 1996 et a commencé à travailler dans le centre d’appels de Koçbank. En 1998, il a été transféré au Département des projets spéciaux et du développement commercial d’Egebank et a travaillé comme spécialiste de projet et chef d’équipe. Plus tard, il a été directeur adjoint des canaux de distribution alternatifs à Demirbank (HSBC) et a par conséquent occupé le poste de directeur du centre d’appels pour les canaux de distribution alternatifs à Koçbank entre 2001 et 2005. Metin a rejoint CMC en 2005 en tant que directeur général adjoint et a été directeur général Directeur de CMC après 2010. Il a rejoint la famille Callpex en février 2013 et est actuellement le PDG de Webhelp Türkiye. Metin est également président du conseil d’administration de la Call Centers Association.

News & Insights

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations need to adapt? And how can employers engage and support their colleagues to deliver on new customer...

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Blog
The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. Here, Declan Hogan Director of Operational L&D, UK region, reveals how they transformed their strategy while thinking human and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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