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Des approches diversifiées. Une qualité constante. Les métiers de la relation client sont construits depuis longtemps sur un schéma industriel, basé sur des standards, des scripts, des moyennes. Pourtant, chaque client est unique et mérite qu’on lui accorde  toute la valeur de son potentiel. Si les principes de base d’une bonne stratégie d’expérience client restent […]

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