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Nos clients

Des atouts majeurs grâce à un partenariat stratégique

Webhelp travaille d’arrache-pied pour tisser de solides relations stratégiques avec nos clients. Grâce au partage des risques et aux contrats de prime, nous travaillons en étroite collaboration afin d’atteindre les objectifs fixés en termes de performance, de transformation ou de résultats financiers.

Nous offrons une valeur tangible ; nos partenaires évaluent notre efficacité en termes de réduction des coûts, d’augmentation des bénéfices, de multiplication des recommandations de la part des clients et d’optimisation de l’expérience client.

Rencontrez les clients qui apprécient de pouvoir bénéficier d’une approche orchestrée de l’externalisation.


Filtrez les clients ci-dessous
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Pretty Ballerinas
SAF
Agatha Ruiz de la Prada
Lola Cruz
Banque Accord
Direct Energy
La Poste
We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
Symantec
SFR
We handle subscription services for SFR, as well as billing and customer service across multiple channels.
Bouygues
Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
Wonderbox
FDJ
We provide customer service to those playing the lottery and purchasing tickets, as well as technical support for website users.
Comutitres
We provide assistance to customers with various areas of this public transport service, including ticket booking.
OKI
Orange
We provide this telecom company with customer service in the areas of billing, orders and subscriptions. Webhelp also runs outbound telesales for Orange.
La Poste Mobile
Webhelp operates the customer service area of LaPoste Mobile, assisting with billing, orders and technical queries.
Logitech
Alcatel
Webhelp handles inbound calls for Alcatel, offering customers support with billing, technical support, network information and more. We also handle sales, with both inbound and outbound capability.
Canal +
Through Webhelp, Canal+ offers inbound customer service via telephone. Webhelp also provides telemarketing for Canal+ subscriptions through Télésecrétariat, and runs the company’s careers helplin
France 24
Webhelp supports the channel’s subscription service and provides outbound telesales, contacting potential customers.
IPM
We handle customer service, telesales and outbound mail for this innovative interactive kiosk provider.
Fransat
Webhelp runs telesales for Fransat, and offers technical support for the service’s set-top boxes.
Voyageprivé
Webhelp provides customer service to Voyageprivé, which includes handling bookings and offering information to travellers.
Appart city
We provide customer service for this holiday apartment rental company, as well as placing bookings.
Michael Kors
Boursorama
We offer assistance with customer registration on the site, handle inbound service calls, and handle enquiries via phone and webchat.
Smart RX
Younited Credit
Webhelp runs inbound and outbound sales for Younited Credit services, and offers customers assistance with the registration process across online and telephone channels.
GRAS SAVOYE
We provide customer service and telesales for this insurance company, as well as back office support with claims processing.
Zadig & Voltaire
Chronopost
Webhelp offers customer service for claims processing and information on commercial deliveries. We also handle back office support for undelivered parcels.
Colis Privé
We provide customer support on deliveries and claims, and provide back office services on deliveries and undelivered parcels.
BONPRIX
Webhelp assists customers with orders and payments via phone and email, providing general support for the mail order and ecommerce sides of the business.
Essent
Webhelp provides multilingual customer service to this leading energy supplier, across multiple channels.
SVP
Asus
QuestFactory
CSF
Deutsche Telekom
Infopro Digital
France Galop
C Discount
We provide customer support for the entire online retail process, including order taking and updates on delivery status.
Ventadis
Cisco
Groupe le Duff
Sage
Conforama
Microsoft
Webhelp provides antipiracy services to Microsoft via telephone, webchat and email.
Philips Lighting
Citrix
Lenovo
Webhelp provides outbound inside sales services to Lenovo, using email, webchat and telephone.
Panasonic
Marc Jacobs
Samsung
We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls an
Philips Professional Display Solutions
Xerox
Wolters Kluwer
Toshiba
Sushi Shop
Webhelp works as a strategic partner to conduct e-reputation analysis for this restaurant, offering consumer insight and alerting them to potential issues.
Louvre Hotels
We run customer service for Louvre Hotels, which includes handling bookings and providing information to holidaymakers.
Liu Jo
Blabla car
Webhelp provides large-scale moderation for this ridesharing service, allowing them to focus on other areas, such as product development.
Guess
Synthesio
We work in partnership with Synthesio to analyse online content and alert companies to potential problems with their associated communities.
Coach NY
Closed
La Redoute
We provide customer service for the ordering process, and support the mail order and e-commerce areas of the business.
Jimmy Choo
Munich

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L’institut américain a notamment récompensé la stratégie de croissance réussie de Webhelp en Europe dans un marché extrêmement concurrentiel Paris, France — 14 novembre 2018 — Sur la base de la stratégie de croissance réussie de Webhelp à travers l'Europe, l’institut...

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La Fondation Webhelp Shared soutient les actions de Cancer@Work, notamment l’organisation des Job Dating de l’association. Durant l’année 2018, 2 jobs dating ont eu lieu dans les locaux de Webhelp, un premier en juin et un second en septembre 2018. Les job dating Cancer@Work se déroulent...

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Webhelp renforce son positionnement sur le marché du BPO

https://www.youtube.com/watch?v=lZaO33AcCmI&feature=youtu.be Webhelp a été créé en 2000 par Frédéric Jousset et Olivier Duha. Leur vision était de créer une offre de centre de contact différenciante reposant sur 2 piliers. D’une part la création de valeur ajoutée pour nos clients...

Études de cas
Post Office Limited®

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