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Direct Medica

L'expert de la relation client dans la santé

Direct Medica conçoit et met en place des solutions opérationnelles novatrices pour le compte de Laboratoires pharmaceutiques, Assureurs santé, Centres de soins ou Services publics permettant d’optimiser, fiabiliser et sécuriser les relations entre professionnels de santé, patients, industriels, établissements hospitaliers et payeurs.

Nos services comprennent :

  • Le sell in /sell out à l’officine,
  • Le mix promotionnel
  • L’Information Médicale / Pharmacovigilance
  • Les démarches patients.

L’expertise du groupe dans la santé et l’expérience client de Webhelp, permettent à Direct Medica d’être le leader européen Santé de référence en Europe.

A ce jour, Direct Medica est la plus importante plateforme médicalisée en France. La société s’appuie sur une équipe pluridisciplinaire de 400 collaborateurs incluant des professionnels de santé, des paramédicaux, des commerciaux ou visiteurs médicaux, ainsi que sur des solutions Web et digitales à la pointe de la relation Client.

 En s’adossant à Webhelp, Direct Medica intègre un groupe à forte dynamique entrepreneuriale avec une solide implantation européenne, ce qui nous permettra d’élargir notre offre de services, d’implanter nos modèles innovants à l’international et d’offrir des perspectives de développement encore plus séduisantes à nos équipes. »  –  Jean Kipp – Président Directeur Général de Direct Medica

 

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News & Insights

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Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

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News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

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Whitepaper
The Hub #11 Generation Z – September 2019

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