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Direct Medica

L'expert de la relation client dans la santé

Direct Medica conçoit et met en place des solutions opérationnelles novatrices pour le compte de Laboratoires pharmaceutiques, Assureurs santé, Centres de soins ou Services publics permettant d’optimiser, fiabiliser et sécuriser les relations entre professionnels de santé, patients, industriels, établissements hospitaliers et payeurs.

Nos services comprennent :

  • Le sell in /sell out à l’officine,
  • Le mix promotionnel
  • L’Information Médicale / Pharmacovigilance
  • Les démarches patients.

L’expertise du groupe dans la santé et l’expérience client de Webhelp, permettent à Direct Medica d’être le leader européen Santé de référence en Europe.

A ce jour, Direct Medica est la plus importante plateforme médicalisée en France. La société s’appuie sur une équipe pluridisciplinaire de 400 collaborateurs incluant des professionnels de santé, des paramédicaux, des commerciaux ou visiteurs médicaux, ainsi que sur des solutions Web et digitales à la pointe de la relation Client.

 En s’adossant à Webhelp, Direct Medica intègre un groupe à forte dynamique entrepreneuriale avec une solide implantation européenne, ce qui nous permettra d’élargir notre offre de services, d’implanter nos modèles innovants à l’international et d’offrir des perspectives de développement encore plus séduisantes à nos équipes. »  –  Jean Kipp – Président Directeur Général de Direct Medica

 

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News & Insights

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Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist for the Gobeyond Partners, at The Future of Service 2019 conference in November. I am always...

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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