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Metin Tarakçı

CEO Turkey & Jordan​

Metin est diplômé de l’Université d’Istanbul avec un diplôme en langue et littérature allemandes en 1996 et a commencé à travailler dans le centre d’appels de Koçbank. En 1998, il a été transféré au Département des projets spéciaux et du développement commercial d’Egebank et a travaillé comme spécialiste de projet et chef d’équipe. Plus tard, il a été directeur adjoint des canaux de distribution alternatifs à Demirbank (HSBC) et a par conséquent occupé le poste de directeur du centre d’appels pour les canaux de distribution alternatifs à Koçbank entre 2001 et 2005. Metin a rejoint CMC en 2005 en tant que directeur général adjoint et a été directeur général Directeur de CMC après 2010. Il a rejoint la famille Callpex en février 2013 et est actuellement le PDG de Webhelp Türkiye. Metin est également président du conseil d’administration de la Call Centers Association.

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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