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Martial Frugier

Directeur Des Ressources Humaines

Diplomé de l’Ecole Centrale de Marseille et de l’INSEAD, il débute sa carrière dans le monde de la distribution et du Ecommerce chez Office DEPOT où il y restera 17 ans. Il y dirige successivement la Direction Qualité et Amélioration Continue pendant 4 ans puis la Direction Informatique Internationale pour mener les projets d’expansion du Retail Office DEPOT avant de devenir Chief Information Officer pour le groupe en Europe pendant 3 ans.
En 2009, Martial intègre la Direction Marketing Europe pour y diriger les projets de transformation digitale et omni canal du groupe Office DEPOT pour devenir, en 2013, Directeur Général Ecommerce et Marketing Client en France.
Au sein de Webhelp, depuis novembre 2015, il devient Directeur de Business Unit Retail, Ecommerce et Transport où il accompagne, avec ses équipes, l’optimisation de l’expérience clients chez les acteurs du secteur. Depuis Novembre 2018, il prend le rôle de Directeur des Ressources Humaines pour les 9 pays de la région France avec pour objectif de faire de Webhelp une marque employeur forte et reconnue.

 

News & Insights

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Blog
Travel Sector Trends for 2019

The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high street giant Thomas Cook and the surprise store buy out by Hays Travel (saving over 2500 jobs) filling newspaper column inches. In preparation for the IQPC Exchange for Travel and Hospitality, Webhelp Business Development Director, Kellyann McCafferty, looks at 5 significant trends for 2019...

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News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a...

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News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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