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Karim Layachi

Directeur du développement Afrique

Plus de 20 ans au service de l’expérience client !

Karim a occupé différentes fonctions, de responsable opérationnel à Key account manager en passant par directeur de la relation client.
Avec comme fil conducteur une passion pour le développement du business en Arique sub-Saharienne qui est une véritable passion pour lui.
ll a d’ailleurs participé au lancement de plusieurs opérations en Afrique sub-saharienne durant les dernières années pour des clients leader sur leur marché.
Il a rejoint webhelp en 2016 et a « lancé » la Cote d’Ivoire.

News & Insights

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News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a second award-winning year for the partnership, the team took home Silver for Large Contact Centre of...

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Blog
The importance of Humanising your brand

As Webhelp undergoes its striking brand transformation, Polly Ashdown, Marketing & Communications Director, looks at why behaving in a more human way is a vital part of growing brands and building good customer relationships. You may have noticed it has been all change at Webhelp...

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News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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