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Karim Layachi

Directeur du développement Afrique

Plus de 20 ans au service de l’expérience client !

Karim a occupé différentes fonctions, de responsable opérationnel à Key account manager en passant par directeur de la relation client.
Avec comme fil conducteur une passion pour le développement du business en Arique sub-Saharienne qui est une véritable passion pour lui.
ll a d’ailleurs participé au lancement de plusieurs opérations en Afrique sub-saharienne durant les dernières années pour des clients leader sur leur marché.
Il a rejoint webhelp en 2016 et a « lancé » la Cote d’Ivoire.

News & Insights

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News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our people have been delivering outstanding service for our clients, which has been recognised at an...

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Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping...

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News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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