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Anthony Piquet

DIRECTEUR BUSINESS UNIT SERVICES FINANCIERS & FINTECH

Diplômé de l’ESSEC Global BBA (2006), Anthony s’est tout de suite lancé dans l’entrepreneuriat en créant son entreprise dans le domaine de l’expérience financière client.

Mi-2015 et fort cette riche expérience, il a décidé de rejoindre le Groupe Webhelp en intégrant Webhelp Payment Services au poste de Managing Director – Collection Services pour développer l’offre de services et accompagner les entreprises à optimiser la gestion de leur expérience financière client.

Depuis 2019, Anthony a rejoint Webhelp France au poste de Directeur de Business Unit Services Financiers au service des acteurs des secteurs Banque, Assurance et Fintech.

Entrepreneur dans l’âme et déterminé, il est le garant du dépassement des objectifs fixés avec une équipe d’Account Managers et l’ensemble des Webhelpers mobilisés pour répondre à une vision claire : dans un environnement de plus en plus réglementé, accompagner les acteurs pour créer la meilleure expérience client.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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