Fermer

Choisissez un pays

Grande BretagneEnglish
Afrique du SudEnglish
NordiquesEnglish
NorvègeEnglishNorsk
DanemarkEnglishDansk
FinlandeEnglishSuomi
LettonieEnglish
InternationalEnglish
République tchèqueEnglish

Webhelp TSC wins Multi-Channel Photobox Contract

One of the UK’s largest customer experience companies – Webhelp TSC – has won a significant new contract with PhotoBox, Europe’s leading online digital photo service.

The new contract will see over 110 jobs created at Webhelp TSC’s Glasgow contact centre. PhotoBox has been working with Webhelp TSC’s parent company, the Webhelp Group, since 2006. The UK contract win is an extension of this relationship.

The UK based team will handle European customer management services across multiple channels including inbound calls, email and webchat.

The wide scoping contract is the first multi-lingual brief that the company has secured. This will result in recruitment of customer support specialists with native language skills. In total 12 different languages will be required including French, German, Spanish, Italian and Swedish.

The deal forms an important part of Webhelp TSC’s strategy for growth, which includes a focus on its multi-channel capability. Recruitment will begin immediately, with a view to the contract being operational by the beginning of August. 18 current PhotoBox employees in the UK will TUPE across to Webhelp TSC.

Webhelp TSC, which was formerly known as HEROtsc was acquired by Webhelp Group earlier this year, creating one of the largest independently-owned customer experience organisations in Europe, with revenues in excess of 350m Euros, 33 centres employing 16,500 people.

Webhelp TSC wins multi-channel photobox contractPhotoBox has over 24 million members and creates uniquely personalised products such as photo books, cards, wall decor, mugs and t-shirts through its online service. The company has built an active and extensive online community and prides itself on high quality products and great customer service.

Mike Purvis, Sales & Marketing Director at Webhelp TSC said: “This is a great win for Webhelp TSC as our strategy for growth gathers pace. This is a truly multi-channel, multi-lingual brief that will be a big boost to our UK operation.

“Our new ownership has presented a huge amount of opportunity for Webhelp TSC. Glasgow is an international city, with a talented workforce, which will ensure that we’re able to recruit the right people with the right skills for PhotoBox.”

Helen Ellis, Customer Experience Director at PhotoBox said: “We’re really excited to be broadening our partnership further with Webhelp TSC as they partner us in our European growth, providing a high quality extension to our in house Customer Support teams.”


admin
Article par: admin

Actualités et informations

Recommandés pour vous…
Service Provider
Solution Designer
Technology Enabler
Blog
Luxe, L’ultra personnalisation

La fidélisation client est clé dans la stratégie d’une marque, et cela est également vrai pour une Maison de Luxe. Pour y parvenir, une bonne expérience client n’est plus suffisante. L’ultrapersonnalisation apparaît comme une stratégie payante – faisant partie intégrante de la « Luxperience ». Pour la mettre en place, ou pour l’optimiser, voici les six points à retenir. Ils...

Livre Blanc
#2 OneShot – La Personnalisation

Contenu : Un Mot : (be) yourself Un Chiffre : 254 miliards d’euros Trois Avis : la personnalisation Une Info : Frilly : la créatrice, c’est la cliente Une Démo : le packaging Un B-Case : comment un opérateur mobile améliore-t-il le ROI grâce aux...

Actualités
Paroles d’experts La Tribune

Les clients sont au cœur des stratégies, à ce titre, la bonne gestion de l’expérience client est capitale. Ainsi, de nombreuses entreprises ont recours à l’externalisation pour traiter ce pan de métier. Celui-ci demande spécialisation et attention ! Vous retrouverez dans ce numéro de...

Actualités
Webhelp remporte le prix de « Leader européen des centres de contacts externalisés 2018 » de Frost & Sullivan

L’institut américain a notamment récompensé la stratégie de croissance réussie de Webhelp en Europe dans un marché extrêmement concurrentiel Paris, France — 14 novembre 2018 — Sur la base de la stratégie de croissance réussie de Webhelp à travers l'Europe, l’institut...

Études de cas
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and conditions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook