Webhelp TSC has created an additional 50 new specialist jobs to provide the latest innovations in customer experience management.
Webhelp TSC have been recruiting Customer Engagement Specialists for their Derby centre in an expansion they hope will continue to grow.
In time these new jobs could grow to 200 staff members – taking numbers over the 1300 mark.
Unlike the vast majority of their colleagues across the nine UK sites, these new recruits will not be in touch with customers via the traditional phone call method. Instead these advisors will support customer enquiries via, email, webchat and social media platforms.
It is a clear indication of the direction Webhelp TSC is taking since its acquisition by Webhelp Group, which is now the largest independently-owned customer experience organisation in the world, with revenues in excess of 350m Euros and 16,500 employees globally.
Director of Strategic Accounts at Webhelp TSC, Anton Manley, said: “This recruitment drive demonstrates the incredible success of Webhelp TSC’s relationship with BSkyB.
“We already have a 3000-strong team at locations across the UK offering assistance to Sky customers. We now have the opportunity to extend our support and provide a fully integrated multi-channel service to all our clients and their customers.
“I am delighted that we’re able to create jobs through expanding our multi-channel offering.”
Mike Purvis, Sales and Marketing Director commented: “The growing partnership between BSkyB and Webhelp TSC underlines the bond between two organisations that are leading their industries with innovative offerings and a shared desire to offer an excellent customer experience across both traditional and emerging social and digital media channels.
“This is another important step in Webhelp’s determination to create a European customer experience innovator with multi-channel capability.”