Fermer

Choisissez un pays

Grande BretagneEnglish
Afrique du SudEnglish
NordiquesEnglish
NorvègeEnglishNorsk
DanemarkEnglishDansk
FinlandeEnglishSuomi
LettonieEnglish
InternationalEnglish
République tchèqueEnglish

Webhelp TSC creates 50 specialist jobs

Actualités
1st May 2013

Webhelp TSC has created an additional 50 new specialist jobs to provide the latest innovations in customer experience management.

Webhelp TSC have been recruiting Customer Engagement Specialists for their Derby centre in an expansion they hope will continue to grow.

In time these new jobs could grow to 200 staff members – taking numbers over the 1300 mark.

Unlike the vast majority of their colleagues across the nine UK sites, these new recruits will not be in touch with customers via the traditional phone call method. Instead these advisors will support customer enquiries via, email, webchat and social media platforms.

It is a clear indication of the direction Webhelp TSC is taking since its acquisition by Webhelp Group, which is now the largest independently-owned customer experience organisation in the world, with revenues in excess of 350m Euros and 16,500 employees globally. 

 

Director of Strategic Accounts at Webhelp TSC, Anton Manley, said: “This recruitment drive demonstrates the incredible success of Webhelp TSC’s relationship with BSkyB. 

 

“We already have a 3000-strong team at locations across the UK offering assistance to Sky customers. We now have the opportunity to extend our support and provide a fully integrated multi-channel service to all our clients and their customers.

“I am delighted that we’re able to create jobs through expanding our multi-channel offering.”

 

Mike Purvis, Sales and Marketing Director commented: “The growing partnership between BSkyB and Webhelp TSC underlines the bond between two organisations that are leading their industries with innovative offerings and a shared desire to offer an excellent customer experience across both traditional and emerging social and digital media channels.

 

“This is another important step in Webhelp’s determination to create a European customer experience innovator with multi-channel capability.”

 


admin
Article par: admin

Actualités et informations

Service Provider
Solution Designer
Technology Enabler
Blog
Externalisation des Services Publics – Comment l’Opac Saône et Loire a optimisé ses coûts et amélioré sa qualité de service

Dans un contexte difficile, l'Opac Saône et Loire a réussi à changer sa culture et ses méthodes de travail. Avec de bons résultats, comme l'explique Géraldine Laurent, Directrice Générale Adjointe en charge du Département Développement Interne à l'OPAC Saône et Loire.   Qu'est-ce qui caractérise la culture de l'Opac Saône et Loire ? En avant-propos, je précise que...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Actualités
Webhelp, Think Human – [press release]

Webhelp entre dans sa prochaine phase de développement stratégique avec une nouvelle marque Webhelp, leader européen de l'expérience client et des solutions métier sur mesure, dévoile aujourd'hui sa nouvelle plateforme de marque, s'appuyant sur une nouvelle identité visuelle et une nouvelle...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Études de cas
[Mode] Comment Nyky France a financé son développement

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Actualités
Groupe Bruxelles Lambert entre en négociations exclusives pour l’acquisition du groupe Webhelp

GBL annonce ce jour être entré en exclusivité pour acquérir une participation majoritaire dans le groupe Webhelp, aux côtés de ses actionnaires co-fondateurs, Frédéric Jousset et Olivier Duha, qui conserveraient leur rôle de dirigeants fondateurs, ainsi que son équipe...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Livre Blanc
La prévention

Direct Medica développe, via sa filiale Patientys, des programmes de prévention innovants, alliant technologie, digital et savoir-faire humain afin de générer le meilleur impact. Pour télécharger le livre blanc gratuitement sur le thème de la prévention, nous vous invitons...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and conditions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook