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Gilles Guerin

Dircteur de Webhelp Algérie

Titulaire d’un master en marketing et finance internationale, Gilles œuvre dans l’univers des services et relation clients depuis près de 25 ans.

Il débute sa carrière en participant à la création et lancement de la première Banque en ligne en France. Il rejoint, il y a 18 ans, le monde des prestataires de service pour ne plus le quitter.
Il managera successivement, et avec succès, des sites de production ou des filiales opérationnelles de plus de 2000 collaborateurs et 100 millions de chiffre d’affaire comme TPH- Service Télécom ou Téléperformance.

En 2008 il créé sa propre structure de conseil, pour accompagner la mutation des services clients. Il opère en qualité de Manager de transition afin d’accompagner les entreprises dans leurs objectifs de transformations (restructuration et évolution des outils de production, formation et accompagnement de nouveaux directeurs de site, conquête de nouveaux marchés …).

Gilles rejoint le groupe Webhelp fin 2016, pour prendre la Direction de Webhelp Algérie.

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist for the Gobeyond Partners, at The Future of Service 2019 conference in November. I am always...

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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