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Gilles Guerin

Dircteur de Webhelp Algérie

Titulaire d’un master en marketing et finance internationale, Gilles œuvre dans l’univers des services et relation clients depuis près de 25 ans.

Il débute sa carrière en participant à la création et lancement de la première Banque en ligne en France. Il rejoint, il y a 18 ans, le monde des prestataires de service pour ne plus le quitter.
Il managera successivement, et avec succès, des sites de production ou des filiales opérationnelles de plus de 2000 collaborateurs et 100 millions de chiffre d’affaire comme TPH- Service Télécom ou Téléperformance.

En 2008 il créé sa propre structure de conseil, pour accompagner la mutation des services clients. Il opère en qualité de Manager de transition afin d’accompagner les entreprises dans leurs objectifs de transformations (restructuration et évolution des outils de production, formation et accompagnement de nouveaux directeurs de site, conquête de nouveaux marchés …).

Gilles rejoint le groupe Webhelp fin 2016, pour prendre la Direction de Webhelp Algérie.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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