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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Suisse

Sebastien est Directeur des Opérations de Webhelp Suisse depuis début 2017. Il se concentre sur le lancement de nouvelles activités, l’implémentation des bonnes pratiques de l’industrie du BPO tel le management qualité et le lean management. Faciliter la digitalisation des parcours clients et développer l’innovation sur les activités existantes sont également un élément clé.

Sebastien a rejoint Webhelp en 2010 au Maroc comme Chef de projet. En 2012, il se joint aux équipes de Paris en tant que Directeur de Comptes spécialisé dans la relation client externalisé. Ses expériences précédentes au Royaume-Unis et au Maroc lui ont permis de développer plusieurs de nos opérations incluant des opérateurs Télecom, des sites de eCommerce, des activités dans le tourisme et également un groupe télévisuel au Moyen-Orient.

Son expérience multi-sectorielle dans plusieurs pays lui permet de fiabiliser des activités multilingues, multicanal et transformer l’expérience client.

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