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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Suisse

Sebastien est Directeur des Opérations de Webhelp Suisse depuis début 2017. Il se concentre sur le lancement de nouvelles activités, l’implémentation des bonnes pratiques de l’industrie du BPO tel le management qualité et le lean management. Faciliter la digitalisation des parcours clients et développer l’innovation sur les activités existantes sont également un élément clé.

Sebastien a rejoint Webhelp en 2010 au Maroc comme Chef de projet. En 2012, il se joint aux équipes de Paris en tant que Directeur de Comptes spécialisé dans la relation client externalisé. Ses expériences précédentes au Royaume-Unis et au Maroc lui ont permis de développer plusieurs de nos opérations incluant des opérateurs Télecom, des sites de eCommerce, des activités dans le tourisme et également un groupe télévisuel au Moyen-Orient.

Son expérience multi-sectorielle dans plusieurs pays lui permet de fiabiliser des activités multilingues, multicanal et transformer l’expérience client.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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