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Daniel Deckert

CEO Webhelp Suisse

Daniel a rejoint Webhelp Suisse début 2018 en tant que Chief Executive Officer où il s’assure du bon fonctionnement des activités ainsi que du développement stratégique. Il met notamment l’accent sur le développement de solutions innovantes pour aider les clients Webhelp à faire face aux challenges et opportunités de la digitalisation dans un contexte de besoin client toujours plus vaste.

Avant de rejoindre Webhelp, Daniel a travaillé pour Bain & Company spécialiste du conseil en gestion. Ses missions principales portaient sur le développement stratégique et organisationnel dans les secteurs de l’industrie, des biens de consommations et du commerce. Par ailleurs, il a soutenu des fonds d’investissement privés dans le cadre de Due Diligences commerciales et a développé à maintes reprises des plans de création de valeur. Daniel est titulaire d’un diplôme en business et administration des affaires ainsi qu’un Master en banque et finance de l’université de Saint-Gall.

 

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2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

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Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

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WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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