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Daniel Deckert

CEO Webhelp Suisse

Daniel a rejoint Webhelp Suisse début 2018 en tant que Chief Executive Officer où il s’assure du bon fonctionnement des activités ainsi que du développement stratégique. Il met notamment l’accent sur le développement de solutions innovantes pour aider les clients Webhelp à faire face aux challenges et opportunités de la digitalisation dans un contexte de besoin client toujours plus vaste.

Avant de rejoindre Webhelp, Daniel a travaillé pour Bain & Company spécialiste du conseil en gestion. Ses missions principales portaient sur le développement stratégique et organisationnel dans les secteurs de l’industrie, des biens de consommations et du commerce. Par ailleurs, il a soutenu des fonds d’investissement privés dans le cadre de Due Diligences commerciales et a développé à maintes reprises des plans de création de valeur. Daniel est titulaire d’un diplôme en business et administration des affaires ainsi qu’un Master en banque et finance de l’université de Saint-Gall.

 

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The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...

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Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

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Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

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AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

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