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Daniel Deckert

CEO Webhelp Suisse

Daniel a rejoint Webhelp Suisse début 2018 en tant que Chief Executive Officer où il s’assure du bon fonctionnement des activités ainsi que du développement stratégique. Il met notamment l’accent sur le développement de solutions innovantes pour aider les clients Webhelp à faire face aux challenges et opportunités de la digitalisation dans un contexte de besoin client toujours plus vaste.

Avant de rejoindre Webhelp, Daniel a travaillé pour Bain & Company spécialiste du conseil en gestion. Ses missions principales portaient sur le développement stratégique et organisationnel dans les secteurs de l’industrie, des biens de consommations et du commerce. Par ailleurs, il a soutenu des fonds d’investissement privés dans le cadre de Due Diligences commerciales et a développé à maintes reprises des plans de création de valeur. Daniel est titulaire d’un diplôme en business et administration des affaires ainsi qu’un Master en banque et finance de l’université de Saint-Gall.


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Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

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