- Expérience client + services de centre de contact
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We are facing an unprecedented situation today, which requires that we take an exemplary citizen’s approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic.
Thank you for your mobilization in recent weeks.
For several weeks, you and your teams have been working with composure, professionalism and determination. From the very first hours and the first signs of this unexpected and difficult situation, our managers, site managers, colleague representatives and the entire WEBHELP community have shown teamwork and collective intelligence that we wish to applaud.
Thank you for your spontaneous collaboration. Thank you for your innate determination. Thank you to all of you for embodying unity and the Think Human approach that runs through the very fiber of Webhelp since the earliest days of its creation.
Learnings from the global experience.
Despite the vigilance that is required, and the precautionary measures widely applied in the European Union, there is now somewhat reassuring news from the global situation in countries affected before us. The number of cases of infection is reported to be falling materially thanks to the protocols put in place. Europe will experience weeks of difficulty, but early action shows that this is the right path for a rapid resolution of the current health crisis.
What do we expect for the coming weeks?
This situation has also caused an economic impact, the extent of which we will not know for several weeks or months but one that everyone is working hard to contain. It is also in this respect that we must show as much solidarity and determination to perform our duty to our clients and their customers. Where health measures are compatible with the continuity of our activities / services, we will do our best to respond to our clients. Wherever containment is necessary, we will do our best to deploy technical solutions enabling working from home to accomplish our mission and keep our business running. Protecting our employees at all costs and preventing contamination, serving our customers by adopting a responsible partnership approach, protecting our company and securing our future are our challenges at this time.
Webhelp has historically shown an enormous capacity to successfully overcome challenging situations. By working together and taking a responsible citizen approach, there is no doubt we will get through this period.
Thank you all, for caring for yourself, for supporting each other and for staying positive.
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