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Repousser les limites de l’expérience client, optimiser les processus métiers (notamment avec le Data Analytics), concevoir des stratégies de relation client innovantes… La proposition de Webhelp est multiple mais sa vocation est simple : offrir les meilleures expériences client possibles.

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Consultez la chronologie ci-dessous pour découvrir les dates clés de cette success story française depuis sa création en 2000.

News & Insights

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How Model Office combats ‘fear of failure’ and boosts innovation

Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach to improving customer experience through a Customer Closeness Centre (CCC) powered by Gobeyond Partners. The CCC 'Model Office' provides a platform for the Partnership to deliver a new approach to designing and delivering service improvement initiatives. Here we...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

News
Webhelp’s Disruptor Series reaches new heights

Webhelp hosted a sky-high event in London yesterday, as part of the year-long Disruptor series. This innovative series examines and identifies the major disruptors of CX and explores what brands need to do to compete and thrive in this rapidly changing marketplace. The executive roundtable...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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