Julien a rejoint Webhelp Payment Services en 2017 en tant que Directeur de la Conformité et du Contrôle Interne. Auparavant, Julien a passé 17 ans dans une société de financement au sein d’un groupe mutualiste dédié aux professionnels de la santé. Il y a exercé plusieurs fonctions, notamment Responsable Qualité, ou Directeur de la conformité.
Julien est diplômé de Sciences Po Lyon.
A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries quickly and effectively, even more than if a brand is involved in the community (44%) or has values...
New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...
Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving...
What changes do employers need to make to engage with an increasingly multi-generational workforce? How well do brands understand their customer demographics? Are their CX strategies being tailored to reflect differences in generational attitudes and behaviours? The Webhelp Disruptor Series...
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