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Metin Tarakçı

CEO Webhelp Turkey & Jordan​

Metin graduated from Istanbul University with a degree in German Language and Literature in 1996 and started working in Koçbank call center. In 1998, he transferred to Egebank Special Projects and Business Development Department and worked as a Project Specialist and Team Leader. Later on he served as Deputy Director of Alternative Distribution Channels in Demirbank (HSBC) and consequently held the position of Director of Call Center for Alternative Distribution Channels in Koçbank between 2001 and 2005. Metin joined CMC in 2005 as Deputy General Manager and served as General Manager of CMC after 2010. He joined the Callpex family as of February 2013 and is the CEO of Webhelp Türkiye currently. Metin is also the Chairman of the Board of Directors of the Call Centers Association.

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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