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Carta a nuestros colaboradores

Las personas hacen Webhelp. Más de 50,000 personas contribuyen diariamente para hacer que este negocio avance, para desafiar el «statu quo» en la subcontratación, para deleitar a los clientes de nuestros clientes y para predecir su comportamiento futuro.

Juntos somos INCREÍBLES.

Cada uno de ustedes aporta una energía diferente, una pasión diferente, una motivación diferente y, lo más importante, un conjunto único de habilidades y talentos. Sepan que valoramos la diversidad y la rica complejidad del potencial que ustedes generan.

Las habilidades de comunicación que ustedes están desarrollando mediante la interacción con los clientes, especialmente a través de canales múltiples, les proporcionan una experiencia que puede transmitirse a cualquier aspecto de sus vidas, así como a otras funciones en Webhelp y más allá de la empresa.

La externalización de la experiencia del usuario y de los procesos empresariales es hoy más avanzada que nunca. Esperamos que se sientan orgullosos de este negocio, del que ustedes son parte fundamental. Webhelp es el tercer proveedor de servicios de centro de contacto de Europa y estamos superando nuestros límites para alcanzar el primer puesto.

¿Qué es lo que sigue? Inteligencia artificial. Realidad virtual. No podemos siquiera predecir lo emocionante que se van a poner las cosas para nuestros clientes, para los clientes de ellos y para todos los que estamos a la vanguardia de la satisfacción del cliente. ¿Dónde creen que estaremos en 2020? Envíennos sus ideas, llévennos hasta los límites de su imaginación.

Gracias Webhelpers. Sin ustedes no habría un «nosotros» en Webhelp.

Frédéric y Olivier

News & Insights

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Blog
What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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