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Carta a nuestros colaboradores

Las personas hacen Webhelp. Más de 55,000 personas contribuyen diariamente para hacer que este negocio avance, para desafiar el «statu quo» en la subcontratación, para deleitar a los clientes de nuestros clientes y para predecir su comportamiento futuro.

Juntos somos INCREÍBLES.

Cada uno de ustedes aporta una energía diferente, una pasión diferente, una motivación diferente y, lo más importante, un conjunto único de habilidades y talentos. Sepan que valoramos la diversidad y la rica complejidad del potencial que ustedes generan.

Las habilidades de comunicación que ustedes están desarrollando mediante la interacción con los clientes, especialmente a través de canales múltiples, les proporcionan una experiencia que puede transmitirse a cualquier aspecto de sus vidas, así como a otras funciones en Webhelp y más allá de la empresa.

La externalización de la experiencia del usuario y de los procesos empresariales es hoy más avanzada que nunca. Esperamos que se sientan orgullosos de este negocio, del que ustedes son parte fundamental. Webhelp es el tercer proveedor de servicios de centro de contacto de Europa y estamos superando nuestros límites para alcanzar el primer puesto.

¿Qué es lo que sigue? Inteligencia artificial. Realidad virtual. No podemos siquiera predecir lo emocionante que se van a poner las cosas para nuestros clientes, para los clientes de ellos y para todos los que estamos a la vanguardia de la satisfacción del cliente. ¿Dónde creen que estaremos en 2020? Envíennos sus ideas, llévennos hasta los límites de su imaginación.

Gracias Webhelpers. Sin ustedes no habría un «nosotros» en Webhelp.

Frédéric y Olivier

News & Insights

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Blog
WFH Best Practices – How to effectively manage a remote team

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey revealed that 76% of the Global Workforce prefer to continue working from home post Covid-19 (Source: globalworkplaceanalytics.com). Apart from escaping a noisy office, there are significant benefits gained from WFH such as an increase in productivity on one hand, and a...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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