The basic principles of good BPO services do not change depending on sector, but the challenges and solutions often do. Webhelp avoids taking a uniform approach – instead, our people focus on maintaining best practice and tailoring those processes and strategies to suit you. Regardless of your sector, Webhelp will align with your business objectives and empower you to achieve success.
One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...
ReadARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL (Catherine Fauchoux – Global Innovation Research Manager) As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...
ReadFollowing the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...
ReadWebhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing...
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