- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Global Enterprise Services
My colleague Helen mentioned in her last article the benefits of deploying a work at home strategy for contact centres and customer service. In particular, by allowing advisors to work from home, the brand can access a much deeper pool of talent – the advisors no longer need to live within commuting distance of the contact centre.
But how secure is a group of customer service advisors working from home? With personal customer data flying around from customers to the brand to the home of the advisor, isn’t there an increased risk that data could be lost or stolen? Not if you plan your work at home solution wisely with security as a key component of the strategy.
The aim is to ensure that your remote advisor is handling data from customers in a secure way that matches (at the very minimum) the security offered within the contact centre environment. To achieve this, there are a few key steps that can be taken:
These are five basic tips for creating a safe and secure work at home environment, but what would you recommend as another essential step? Leave a comment here or get in touch directly via LinkedIn.
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