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Blog
Meet our Advisors – Romina from Madagascar (ep.1)

One of the most intense experiences I had recently was with a customer, a mother of two, who had organized a trip for her family to Tahiti. After saving for 5 years, she was ready to make her family vacation dreams come true. While making the reservation online, she, unfortunately, entered the wrong date of the departure flight. When she realized her mistake, her world was falling apart...

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WFH Best Practices – How to effectively manage a remote team

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey revealed that 76% of the Global Workforce prefer to continue working from home post Covid-19 (Source: globalworkplaceanalytics.com). Apart from escaping a noisy office, there...

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Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to decode hidden meanings. On the other hand, humans are intuitive by nature, they are able to read between the lines and understand straight away. This helps to...

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Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or user of an internet computer service shall be treated as the publisher or speaker of any content provided by a third party". In other words, social media platforms will not be held...

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How can the current health crisis act as a catalyst to introduce a more human set of experiences? ( part 2)

At Gobeyond Partners, we have been discussing the distinct phasing of operational responses that business should make in response to the crisis we’re currently experiencing. We call this The Crisis Curve. As businesses take back control after and start operating in novel ways, there...

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How can the current health crisis act as a catalyst to introduce a more human set of experiences? (part 1)

From crisis management to the emergence of the relativity world afterwards. Here are some thoughts to make the current health crisis the catalyst of a more human correlation performance. The health crisis we are currently going through is unprecedented. Not only by the extent of the human crises that unfortunately take part daily in our lives, but also unprecedented by the opportunity it...

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Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 billion source: engadget.com, Zoom’s daily meetings are over 200 million and Google’s video conferencing is 25 times higher? Source: theatlantic.com. From positive work related...

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Blog
COVID: 1 DEEP BLUE: 0

According to experts around the world, artificial intelligence is capable of solving the most complex challenges of our century. Fuelled by an unlimited access to data and a computing power of millions of billions of operations per second, the extraordinary benefits of this new form of...

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