Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

News & Insights

Filter articles below
All
Blog
Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 billion source: engadget.com, Zoom’s daily meetings are over 200 million and Google’s video conferencing is 25 times higher? Source: theatlantic.com. From positive work related interactions, communities coming together to help the most vulnerable, support and encouragement for...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
COVID: 1 DEEP BLUE: 0

According to experts around the world, artificial intelligence is capable of solving the most complex challenges of our century. Fuelled by an unlimited access to data and a computing power of millions of billions of operations per second, the extraordinary benefits of this new form of...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Webhelp Enterprise Sales : Pursuing a Seamless Digital Experience through Technology with a Human Touch

This is the third installment of a series of interviews conducted by Stephen Loynd of market intelligence firm TrendzOwl with Etienne Turion, CEO, Webhelp Enterprise Sales, regarding the B2B sales market in the United States.   Stephen Loynd, Principal Analyst, TrendzOwl: In our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Webhelp Enterprise Sales: Innovating B2B Sales by Innovating People

This is the second installment of a series of interviews conducted by Stephen Loynd of market intelligence firm TrendzOwl with Julie Cadalen, Head of Business development at Webhelp Enterprise Sales, regarding the B2B sales market in the United States.   Stephen Loynd, Principal...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Webhelp Enterprise Sales: Negotiating a New B2B Paradigm

Recently, Stephen Loynd of market intelligence firm TrendzOwl posed a series of questions to Deniver Böhm, Global Sales Manager, Webhelp Enterprise Sales, in order to learn more about the company’s perspectives on the B2B sales market in the United States. Stephen Loynd, Principal...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Has inside sales become the cornerstone of modern sales?

This is a question worth asking. Will BtoB field sales disappear in favour of sedentary sales? One thing is certain, the "Inside Sales" model is progressing rapidly and delivering impressive results. The initiative comes from Anglo-Saxon countries where this sales model has a special "aura" thanks to the increased support of schools, unlike in France. This is reflected in the career offered...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
How COVID-19 will create a revolution in flexible working

Since the time of writing this, just a few weeks ago, the world has changed dramatically, with entire countries entering strict lockdown periods and large regions operating under shelter in place instructions. My thoughts below on the importance of flexibility and looking after our people have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
How COVID-19 will create a revolution in flexible working

Since the time of writing this, just a few weeks ago, the world has changed dramatically, with entire countries entering strict lockdown periods and large regions operating under shelter in place instructions. My thoughts below on the importance of flexibility and looking after our people have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Axel Mouquet appointed President and CEO of Webhelp Payment Services

Paris, 10 February 2020 Axel Mouquet, Deputy General Manager and Chief Commercial Officer of Webhelp Payment Services, a subsidiary of Webhelp group dedicated to payment and credit management, has been promoted to President and CEO. He succeeds Dominique Chatelin, who has been the head of...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The HUB #12 – Diversity In Business – January 2020

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community! In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp Spain plants 1,000 trees and creates a new forest

This initiative is part of an awareness campaign to reduce the use of plastic Webhelp Spain is promoting and encouraging the reduce of plastic in its offices. And with the savings, they have made a donation to Bosquia to plant 1,000 trees and create the Webhelp Woods. Helena Guardans i Cambó, President of Webhelp Spain, together with 30 employees of the company and with the support of...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Phillip, Senior Key Account Manager, Nuremberg

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #9 Content inspiration – January 2019

The new year is here so is our 9th issue of The HUB Magazine! In our first edition of 2019, we have lined up lots of refreshing and insightful reads. Learn all about uplifting your personality skills, which is not only useful in your professional life but also in your personal life. Have you ever wondered about what to write about, where to get all those good ideas from or how to uncover...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #8 Formula for Success – October 2018

We are excited to announce that our fall edition of The HUB magazine is here! With the winter season arriving quickly, we can already reflect on a successful year. In our latest edition, we celebrate the highlights of this year, like our acquisition by Webhelp on September 1st and our 30-year...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #7 Mass Marketing on selective marketing – July 2018

Summer is here! We like to start this season with our newest issue of The HUB and have lined up many really interesting topics in our 7th edition. Dive into the marketing world and find out how brand personality helps consumers to identify and associate themselves with different labels. Learn more...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #6 APPSolutely 2018 – April 2018

Spring is here and so is the new issue of The HUB magazine. In our 6th edition we give you an insight into the latest tech updates – from cyber security to bots. One of our APPsolutely favorite trends are apps. They have become a significant tool not only in making our life easier, but also by providing the feedback and motivation we sometimes need – to do a better job, to manage our time...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Post Office Limited®

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Shell Energy

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Success through Service for a Leading Office Supply Company

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Groupon

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Sky

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook