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Financial Services

3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and […]

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B2B Marketplaces – Limits of the Marketplace model for Global Account customers (1/2)

In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly prevailed in this context. It is now showing some limitations, as François Duranton, CEO of ZeTrace, explains in this first column. B2B marketplaces are gathering momentum! They are currently winning VSE/SME targets, especially for service-sector and non-strategic […]

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B2B – Marketplace or Drop Shipping : It is urgent not to choose (2/2)

In this second column, François Duranton, CEO of ZeTrace, compares the Marketplace and Drop Shipping approaches. He recommends considering hybridization to face up to the new challenges of expansion of the product offering in B2B distribution. There are three models for massive expansion of the product offering, as we saw in the note on the […]

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Outsourcing your receivables management to boost your business

Companies outsource primarily to cut costs. But today, it is not only about cutting costs but also about reaping the benefits of strategic outsourcing such as accessing skilled expertise, reducing overhead, flexible staffing, and increasing efficiency, reducing turnaround time and eventually generating more profit. When it comes to receivables management and its implications on an […]

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Axel Mouquet appointed President and CEO of Webhelp Payment Services

Paris, 10 February 2020 Axel Mouquet, Deputy General Manager and Chief Commercial Officer of Webhelp Payment Services, a subsidiary of Webhelp group dedicated to payment and credit management, has been promoted to President and CEO. He succeeds Dominique Chatelin, who has been the head of Webhelp Payment Services for the past 13 years, has now […]

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News & Insights

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B2B – Alstom’s StationOne marketplace is becoming a benchmark in the rail industry

The B2B rail sector is growing thanks to StationOne marketplace. This Alstom subsidiary connects buyers and vendors around the world. It's a human and technical challenge that relies on the services of Webhelp Payment Services, as Axel Mouquet, CEO of Webhelp Payment Services, explains. "The marketplace for railway professionals": that's how StationOne marketplace - dedicated to buyers and...

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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News
Online Shopping Makes UK Consumers Happy

  98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or excellent  Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp. The...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Case Studies
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