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Business-to-Business

3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and […]

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B2B Marketplaces – Limits of the Marketplace model for Global Account customers (1/2)

In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly prevailed in this context. It is now showing some limitations, as François Duranton, CEO of ZeTrace, explains in this first column. B2B marketplaces are gathering momentum! They are currently winning VSE/SME targets, especially for service-sector and non-strategic […]

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Outsourcing your receivables management to boost your business

Companies outsource primarily to cut costs. But today, it is not only about cutting costs but also about reaping the benefits of strategic outsourcing such as accessing skilled expertise, reducing overhead, flexible staffing, and increasing efficiency, reducing turnaround time and eventually generating more profit. When it comes to receivables management and its implications on an […]

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Axel Mouquet appointed President and CEO of Webhelp Payment Services

Paris, 10 February 2020 Axel Mouquet, Deputy General Manager and Chief Commercial Officer of Webhelp Payment Services, a subsidiary of Webhelp group dedicated to payment and credit management, has been promoted to President and CEO. He succeeds Dominique Chatelin, who has been the head of Webhelp Payment Services for the past 13 years, has now […]

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Sectors

Diverse approaches. Consistent quality. The basic principles of good BPO services do not change depending on sector, but the challenges and solutions often do. Webhelp avoids taking a uniform approach – instead, our people focus on maintaining best practice and tailoring those processes and strategies to suit you. Regardless of your sector, Webhelp will align with […]

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News & Insights

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Blog
B2B – Alstom’s StationOne marketplace is becoming a benchmark in the rail industry

The B2B rail sector is growing thanks to StationOne marketplace. This Alstom subsidiary connects buyers and vendors around the world. It's a human and technical challenge that relies on the services of Webhelp Payment Services, as Axel Mouquet, CEO of Webhelp Payment Services, explains. "The marketplace for railway professionals": that's how StationOne marketplace - dedicated to buyers and...

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News
Axel Mouquet appointed President and CEO of Webhelp Payment Services

Paris, 10 February 2020 Axel Mouquet, Deputy General Manager and Chief Commercial Officer of Webhelp Payment Services, a subsidiary of Webhelp group dedicated to payment and credit management, has been promoted to President and CEO. He succeeds Dominique Chatelin, who has been the head of...

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News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Case Studies
Post Office Limited®

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