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Business-to-Business

Sectors

Diverse approaches. Consistent quality. The basic principles of good BPO services do not change depending on sector, but the challenges and solutions often do. Webhelp avoids taking a uniform approach – instead, our people focus on maintaining best practice and tailoring those processes and strategies to suit you. Regardless of your sector, Webhelp will align with […]

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Key features of a B2B marketplace

Creating a B2B MarketPlace may seem a complex task and it is difficult to get it right when there are so many things you need to remember. Here is a list of 6 key points to keep in mind before launching your MarketPlace! The business model Commission is based on business volume. A MarketPlace business […]

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News & Insights

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Blog
B2B Marketplaces – Limits of the Marketplace model for Global Account customers (1/2)

In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly prevailed in this context. It is now showing some limitations, as François Duranton, CEO of ZeTrace, explains in this first column. B2B marketplaces are gathering momentum! They are currently winning VSE/SME targets, especially for service-sector and non-strategic...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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News
Webhelp selected by Unilever to deliver European customer contact services

FALKIRK, July 13, 2016 - Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe. The contract will see Webhelp handling the day to day management of the customer...

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