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Technology Enabler

Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities. This acquisition […]

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Webhelp Wins Gold at Contact Centre World Awards

  Leading global customer experience and business process outsourcing company, Webhelp, is celebrating adding another gong to its trophy cabinet with the announcement that Gerhard Landy won Gold at the recent Contact Centre World Awards in London. Gerhard, who works for Webhelp in South Africa, secured his title of Best Project Manager in the regional […]

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Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says Black Friday 2017 could be bigger than last year. Love it or hate it Black Friday has become a fixture on the UK retail scene in recent years and the survey data collected by Webhelp […]

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Webhelp Wins Customer Experience Provider of the Year Title at Global Sourcing Association Awards

Leading global customer experience and business process outsourcing company, Webhelp, has been named Customer Experience Provider of the Year at last night’s (Nov 10) prestigious Global Sourcing Association Awards (GSAA), formerly known as the National Outsourcing Association (NOA) Awards. Now in their 13th year, the GSAA are completely independent and are therefore among the most […]

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Webhelp Starts Partnership with Facilities Management Team at the Co-Op

Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of April 1, 2017, it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team. The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s […]

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