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Technology Enabler

Webhelp Shortlisted for Five BPeSA Awards

Following hot on the heels of its success at the 2016 CCMG Awards on Saturday, Aug 27, leading global customer experience and business process outsourcing company, Webhelp, is again celebrating after receiving six nominations in five categories at this year’s BPeSA National Industry Awards. Craig Gibson, CEO of Webhelp SA, said: “The team did a […]

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Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as […]

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Webhelp Develops Performance Compass to Improve Customer Experience

Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Webhelp’s Performance Compass, which has taken a team of 13 people […]

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Webhelp and Content Guru Unveil Customer Engagement Partnership

  Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Webhelp is a global leader in Business Process Outsourcing (BPO) with a strong […]

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Growth Continues with Launch of Webhelp Nordic

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic. Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, […]

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