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Technology Enabler

Webhelp Given ‘Special Judges’ Award at CCA Excellence Awards

  Leading global customer experience and business process outsourcing company, Webhelp, received one of only two ‘Special Judges’ Awards handed out at last night’s (Nov 17) Contact Centre Association (CCA) Excellence Awards, held in the Hilton Hotel in Glasgow.   The CCA Excellence Awards are in their 20th year of recognising and celebrating those companies […]

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The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are enabling more effective, efficient working for customer experience professionals and providers. Meanwhile, the Internet of Things is empowering more connected, effective service and retailers are adapting to an increasingly mobile-oriented customer base. The latest infographic from Webhelp takes a look at the role new […]

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Everest Names Webhelp a Major Contender and Star Performer in the Global CCO Industry

Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix. The Matrix looks at the global contact centre outsourcing (CCO) industry and analyses more than 2,500 active CCO deals across all major languages, geographies, channels and industries. The Everest PEAK Matrix identified […]

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Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial planning? Global customer experience […]

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Webhelp Wins Gold and Silver at 2016 European Contact Centre & Customer Service Awards

Leading global customer experience and business process outsourcing company, Webhelp, beat off stiff competition to take gold and silver awards at last night’s (Nov 21) prestigious European Contact Centre & Customer Service Awards (ECCCSA), held at the Hilton Park Lane, London.   Webhelp secured the top award in the Best Application of Technology category for […]

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