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Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. The survey of 500 UK consumers indicates the use of […]

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Webhelp Signs Partnership with Recast.AI to Develop Chatbot and Artificial Intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities.   The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to […]

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Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could […]

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Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa […]

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Are UK Retailers Ready to Get Personal?

Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim of marketing and ecommerce professionals. But huge volumes of customer data and a lack of expertise in insight and analytics is leading many retailers to fall at the first hurdle, warns leading global customer experience […]

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