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Webhelp Shortlisted for Five BPeSA Awards

Following hot on the heels of its success at the 2016 CCMG Awards on Saturday, Aug 27, leading global customer experience and business process outsourcing company, Webhelp, is again celebrating after receiving six nominations in five categories at this year’s BPeSA National Industry Awards. Craig Gibson, CEO of Webhelp SA, said: “The team did a […]

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Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as […]

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Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in […]

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Online Shopping Makes UK Consumers Happy

  98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or excellent  Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp. The company asked 500 UK adults about their experiences of online shopping. […]

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Growth Continues with Launch of Webhelp Nordic

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic. Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, […]

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