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Webhelp Signs Partnership with Recast.AI to Develop Chatbot and Artificial Intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities.   The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to […]

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Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could […]

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Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment

  November will be a busy month of awards ceremonies for leading global customer experience and business process outsourcing expert, Webhelp, which has been named a finalist in nine categories at four different awards. Kicking off the month is the Hr NETWORK Awards, which will be held in Glasgow’s Hilton hotel on Thursday, Nov 9. […]

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Are UK Retailers Ready to Get Personal?

Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim of marketing and ecommerce professionals. But huge volumes of customer data and a lack of expertise in insight and analytics is leading many retailers to fall at the first hurdle, warns leading global customer experience […]

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Webhelp Nordic to Open New Office in Sweden

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60 jobs with the opening of a new office in Norrköping, Sweden. Webhelp Nordic examined several regions before choosing Norrköping as the location for its new office. The city was chosen primarily because of the development opportunities offered by the proximity of […]

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