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Webhelp Wins Gold and Silver at UK Digital Experience Awards

Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having won both gold and silver at this year’s Digital Experience awards.   Webhelp secured the awards for its transformational partnership with client Shop Direct, winning Gold in the B2C services category and Silver for Digital CX Innovation (The next level). […]

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Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide […]

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Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. The survey of 500 UK consumers indicates the use of […]

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The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are enabling more effective, efficient working for customer experience professionals and providers. Meanwhile, the Internet of Things is empowering more connected, effective service and retailers are adapting to an increasingly mobile-oriented customer base. The latest infographic from Webhelp takes a look at the role new […]

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Webhelp Signs Partnership with Recast.AI to Develop Chatbot and Artificial Intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities.   The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to […]

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