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Today, a brand manages an average of 9 channels of different contacts: phone, web call-back, webchat, email, many social networks and messaging platforms … A real headache for companies that have often successively adopted these different channels by adding new tools to their application ecosystem, as new channels are rarely integrated into existing tools. It’s also a puzzle for customer advisors who have to manage these different interfaces and deal with the frustration of consumers that are constantly switching from one platform to another without a clear vision.

However, 80% of these consumers expect the same level of commitment regardless of the channel they are using, and they do not hesitate to express their dissatisfaction when their request has not been treated satisfactorily. Omni-channeling is a challenge for businesses if they want to deliver a seamless customer experience.

 

 

Webhelp supports your activity with the design, implementation and management of your omni-channel contact platform.

  • Give your clients a personalized and contextualized experience based on the history of their interactions, regardless of the channels used throughout their journey
  • Carefully analyze behaviors thanks to a 360 ° client centered view
  • Simplify your customer relationship operational management with an agile solution, allowing you to manage peaks in activity in a flexible and unified queue
  • Reduce your operational costs and improve your productivity by training your agents with one tool

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Contact the Webhelp

Omni-Channel Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

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