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Business process and customer experience outsourcing

Latest News:
A message from the Founders

The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

    Find out more
  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

    Find out more
  • Case study

    Find out more

Our clients

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Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
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Webhelp provides antipiracy services to Microsoft via telephone, webchat and email.
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We handle subscription services for SFR, as well as billing and customer service across multiple channels.
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We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls and facilitates self-service, with a strong focus on the use of data and insight to improve processes.
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We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
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Webhelp provides outbound inside sales services to Lenovo, using email, webchat and telephone.
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Find out more

Business process and customer experience outsourcing

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News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 billion source: engadget.com, Zoom’s daily meetings are over 200 million and Google’s video conferencing is 25 times higher? Source: theatlantic.com. From positive work related interactions, communities coming together to help the most vulnerable, support and encouragement for...

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News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Whitepaper
The HUB #12 – Diversity In Business – January 2020

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community! In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we...

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Case Studies
Phillip, Senior Key Account Manager, Nuremberg

...

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