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Metin Tarakçı

Metin Tarakçı

CEO / Managing Director

Metin graduated from Istanbul University with a degree in German Language and Literature in 1996 and started working in Koçbank call center. In 1998, he transferred to Egebank Special Projects and Business Development Department and worked as a Project Specialist and Team Leader. Later on he served as Deputy Director of Alternative Distribution Channels in Demirbank (HSBC) and consequently held the position of Director of Call Center for Alternative Distribution Channels in Koçbank between 2001 and 2005. Metin joined CMC in 2005 as Deputy General Manager and served as General Manager of CMC after 2010. He joined the Callpex family as of February 2013 and is the CEO of Webhelp Türkiye currently. Metin is also the Chairman of the Board of Directors of the Call Centers Association.

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What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

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Case Studies
Adem, Program Manager, Nuremberg

...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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