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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French Federation of Women's Ready-to-Wear Clothing) and by Webhelp Payment Services, during the 2018 Traffic...

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Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

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WEBHELP REINFORCES ITS BEST-IN-CLASS NEARSHORE PORTFOLIO: Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed

PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in Riga – Latvia, brings an additional...

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