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The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

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Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

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Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

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  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

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  • Case study

    Raising Quality Scores through Insight

    Continuous improvement through intelligent solutions.

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  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

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Our clients

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Webhelp provides in- and outbound customer service, technical support and sales for this leading telco. We work across multiple channels, including voice, webchat and social media.
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Our services for TTNet, the largest internet service provider in Turkey, include customer service, information on orders and repairs, and sales. We work across webchat, email and voice channels.
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We provide multilingual customer service to this investment bank, mainly across voice channels.
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Our contact centre offers customer service and overflow provision to this bank. We work primarily across the voice channel.
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Webhelp contracts with this large bank to offer customer service across the voice channel. We handle a range of services, including sales and assistance with banking products.
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We assist this leading bank’s customers with online and telephone banking. Our advisors work across the voice channel, coaching customers in using Garanti services and providing round-the-clock help.
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Webhelp provides customer service to this nationwide Turkish bank. In addition to telephone-based service surrounding bank products like loans and credit cards, Webhelp also provides assistance with telephone and online banking.
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Our services for this insurer include customer service across multiple channels. Webhelp’s advisors offer support regarding insurance products and claims.
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Webhelp provides outbound sales and marketing services for this leading international bank.
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We operate the 24/7 roadside assistance service for Turkey’s BMW distributors, handling emergency contacts and coordinating help for customers.
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Webhelp provides a 24/7 roadside assistance line for the Mini distributor in Turkey. Our advisors coordinate assistance and ensure the service runs smoothly.
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Land Rover’s Turkish distributor contracts Webhelp to provide their 24/7 roadside assistance telephone service. Our advisors work around the clock to ensure that Land Rover customers are assisted promptly and safely.
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Webhelp provides multilingual support to customers looking to purchase Borusan Otomotiv products. We also offer a needs-based, personalised sales service.
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This international payment services provider contracts with Webhelp to offer customers assistance and support in using their products.
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Webhelp provides customer service for this online retailer, offering assistance with purchasing, orders and aftersales. Our advisors work across voice and e-mail channels.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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Growing your fashion brand without having to worry about cash flow problems? This is the kind of service that Webhelp Payment Services and Lea Trade together propose to French and international fashion, footwear and accessories companies. Which companies are concerned? Whether set up recently or established for several years, some fashion brands face procurement problems, often...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
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