Choose a country

United KingdomEnglish
South AfricaEnglish

Webhelp Named as Key Partner for Global Food Sales Initiative Gourming

23rd January 2017

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative, it was announced at the initiative’s launch in Paris.

Gourming, a name derived from Gourmet and Sourcing, is a B2B marketplace to allow small and medium artisan French food manufacturers and producers easier access to international markets to sell their products.

Webhelp is working with Gourming to remove two of the major barriers to small French producers successfully developing the global market for their products, and as such has become a key partner in the development of this marketplace.

Smaller businesses have traditionally struggled to match the customer experience standards offered by the larger companies. Through this initiative, Webhelp will be able to provide these businesses with access to customer contact channels, such as email, webchat and voice, which they would not be in a position to deliver to their customers independently.

Another major stumbling block for small and artisan producers has been the ability to transact through the systems and methods preferred by each different market. Through its partnership with Webhelp, Gourming is able to breach that difficulty and facilitate easy payments that will work for both buyers and sellers.

Gert-Jan Morsink, CEO Webhelp Netherlands and member of the board of Directors at Webhelp, explained: “The  launch of the Gourming platform confirms our vision: B2B marketplaces are an exceptional opportunity. Their success is based on the ability to build targeted partnerships and Webhelp is very pleased and proud to be a part of that journey. We will offer international payment services that are fully compliant and reliable and through this platform, smaller businesses will have the ability to access our award winning and renowned customer experience solutions. We are delighted to be able to support the exceptional businesses operating in the French food production market and are proud of our role in helping them to bring their products to a global customer base.”


Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to...

KYC: Compliance and improvement of customer experience

KYC or Know your customer is the name given to the process of verifying the identity of a company's customers. The term is also commonly used to refer to banking regulations and the specific identification rules it imposes. However, the need to identify customers is increasingly important,...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®



Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies: