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Facebook chatbots and the implications for CX

Blog
4th August 2017

Facebook chatbots recently hit the headlines when engineers had to shut down an experiment where two AIs were talking to each other – in their own language, that no human could understand. Obviously this is a fascinating development, but shouldn’t we be a little concerned that these two bots put their “heads” together and started talking in a way their own engineers couldn’t make out?

For answers, insight and a real idea of what all this means for the future of bots, take a look at this video from our Innovation Director Dave Pattman.


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