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Customer experience + Contact Centre Services

Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU. With […]

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KYC: Compliance and improvement of customer experience

KYC or Know your customer is the name given to the process of verifying the identity of a company’s customers. The term is also commonly used to refer to banking regulations and the specific identification rules it imposes. However, the need to identify customers is increasingly important, ranging from banking to insurance, car rental companies […]

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Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in […]

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The Self-Augmented Agent

Allo Media, inventor of the voice cookie, and Webhelp have teamed up around a common vision: to create an artificial intelligence by and for agents to allow our agents to focus on the essential, emotional intelligence in customer relations.    What is the Self-Augmented Agent? A solution that analyses voice conversations using artificial intelligence, which […]

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