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Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory.   MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients. […]

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Why banks and insurers struggle with proactive customer contact

In recent years, insurers have spent a lot of time and money to restore their investment insurance portfolios. Partly due to pressure from their supervisors, and the market, banks are also discussing possible residual debt and operational prospects with their mortgage holders. The same applies to pension funds, which contact pensioners to discuss future income. […]

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Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities. This acquisition […]

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Future of Sales: how Webhelp develops new e-commerce approaches

For the last few months, an experimental project has been in progress at Webhelp. It aims to co-invent new ways to sell on the web, taking advantage of all cross-channel opportunities. “Some websites need human contact to sell their services: a high medium basket, complex product. These players, small or medium, have a strong experimentation […]

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President of Madagascar Inaugurates Webhelp’s New Site

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. […]

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