Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Social Responsibility

Webhelp operates with a high level of social responsibility, and our determination to conduct business in an ethical, fair and enlightened way challenges us to be better for our people and for our communities.

Rights and Diversity

Webhelp is passionate about upholding human rights and promoting diversity. We partner with local authorities on issues affecting vulnerable groups, and consistently offer employment and training opportunities. We are involved with a number of charities and have held fundraisers for organisations like the Dutch Cancer Society, the Dutch Brain Foundation, the Children Cancer Free Foundation, and the Dutch Heart Foundation. We also support animal welfare organisations and the work of food banks. In 2016 we will be working to adopt new policies in line with recent legislation on the hiring of people with disabilities.

Respecting Our Team

We offer positive working conditions, and provide a pleasant and modern working environment. Our commitment to health and safety has been consistently strong since the company launched, and we continually strive to improve conditions in line with evolving standards. Webhelp also places considerable emphasis on offering social benefits and respecting the culture of our unique communities. Webhelp Nederland is a member of the Werkgeversvereniging Facilitaire Contactcenters (WFC). This employers’ association negotiates with unions on their agreements with contact centres, ensuring that employers and workers’ organisations are communicating well for the benefit of everybody involved.

Our Environment

Webhelp’s drive to promote increased environmental responsibility and mitigate the impact of climate change has led to a range of successful initiatives. The environment will continue to be a high priority for Webhelp, and as time goes on we will continue to update processes and policies as needed to ensure our operations have minimal environmental impact.

Anti-Corruption

Our people are educated to recognise the signs of extortion, bribery and other unlawful or unethical practices. Ethical company policies, careful suppler evaluation and advanced software tools for checking and processing requisitions have all contributed to Webhelp’s anti-corruption initiative.

Our Certifications

Webhelp has a number of certifications that attest to our professionalism, regard for compliance, and focus on high quality. Webhelp won the prestigious Customer Operations Performance Centre (COPC) certification for the eighth consecutive time in 2015. It is the first contact centre to have the Benelux-certified COPC. Our certification demonstrates our commitment to high quality standards across the entire organisation, and we have our own COPC department as part of our Business Intelligence team. Webhelp is also a member of the Klantenservice Federatie (KSF), a trade organisation for contact centres, and the Customer Contact Management Association (CCMA), both of which affirm our commitment to best practice and quality. Under the Financial Supervision Act (Wft), supervised by the Autoriteit Financiële Markten (AFM), Webhelp is authorised to advise and mediate on behalf of banks, insurers, intermediaries and credit card companies. Pursuant to article 2:83 of the Wft, Webhelp holds a license for the provision of financial advice and mediation in the Netherlands for these financial products: * Insurance * Life insurance * Mortgages * Consumer credit and credit cards * Bill payment * Online financial transactions * Savings accounts Additionally Webhelp has an exemption for investment services, as referred to in Section 2:96 FMSA: advise on and/or receive and transmit orders concerning units in investment. The AFM performs the Financial Supervision Act and supervises the competence and integrity of the services provided by financial advisors. Webhelp is registered with the AFM under number 12040155. Webhelp Netherlands is affiliated with KiFiD, the Financial Services Complaints Institute, under registration number 300.014600, and we have a complaints service.

Addressing Complaints and Concerns

Our commitment to treating customers well is part of our ethics and value framework as a company. Webhelp is authorised and regulated by leading governing bodies in all of its locations.

Complaints Procedure

If you have a complaint about any aspect of Webhelp’s service, please contact us using the form below.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

Get in touch

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. The coming together of the two businesses will create a market leader and takes place as...

Blog
The augmented seller

B2B expresses new needs, initiated by the digitalization of the customer journey and influenced by individual behaviour, which lead to significant changes: The first contact with the trade occurs later in the proces The purchasing cycle is getting longer Buyers need sales representatives...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook