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The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

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Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

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Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

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  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

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  • Case study

    Raising Quality Scores through Insight

    Continuous improvement through intelligent solutions.

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  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

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Our clients

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As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
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We offer customer contact services for this internet and telephone provider, across webchat, dynamic web forms and voice channels.
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We provide customer support with purchases and aftersales for this telco, working across social media and online channels including email and webchat. Webhelp also handles their retentions and service calls, providing 24/7 contact. In addition to customer support we offer online moderation for KPN, and our Insight team provides interaction monitoring for the sales and service departments.
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We provide contact centre services to this online retailer, offering purchase support and other customer assistance. We use customer satisfaction surveys and interaction monitoring to give Otto a tangible understanding of their customers’ needs.
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Webhelp’s services for this online retailer include customer service over voice and email channels, and customer satisfaction surveys to evaluate the success of our services.
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Using our multi-client advisor team model, we offer retention and service call handling to this utilities company via managed insourcing. We also provide administrative services.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

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Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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