Choose a country

United KingdomEnglish
South AfricaEnglish

Webhelp Named as Key Partner for Global Food Sales Initiative Gourming

23rd January 2017

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative, it was announced at the initiative’s launch in Paris.

Gourming, a name derived from Gourmet and Sourcing, is a B2B marketplace to allow small and medium artisan French food manufacturers and producers easier access to international markets to sell their products.

Webhelp is working with Gourming to remove two of the major barriers to small French producers successfully developing the global market for their products, and as such has become a key partner in the development of this marketplace.

Smaller businesses have traditionally struggled to match the customer experience standards offered by the larger companies. Through this initiative, Webhelp will be able to provide these businesses with access to customer contact channels, such as email, webchat and voice, which they would not be in a position to deliver to their customers independently.

Another major stumbling block for small and artisan producers has been the ability to transact through the systems and methods preferred by each different market. Through its partnership with Webhelp, Gourming is able to breach that difficulty and facilitate easy payments that will work for both buyers and sellers.

Gert-Jan Morsink, CEO Webhelp Netherlands and member of the board of Directors at Webhelp, explained: “The  launch of the Gourming platform confirms our vision: B2B marketplaces are an exceptional opportunity. Their success is based on the ability to build targeted partnerships and Webhelp is very pleased and proud to be a part of that journey. We will offer international payment services that are fully compliant and reliable and through this platform, smaller businesses will have the ability to access our award winning and renowned customer experience solutions. We are delighted to be able to support the exceptional businesses operating in the French food production market and are proud of our role in helping them to bring their products to a global customer base.”

Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Webhelp expanderar i norrköping

Planerar att anställa 300 nya medarbetare under 2018 Förra våren etablerade Webhelp Nordic sitt kontor i Norrköping och ett 50-tal medarbetare rekryterades i ett första skede. Nu är det dags för nästa steg. Innan året är slut är planen att anställa ytterligare 300 medarbetare. –...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Post Office Limited®


Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies: