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Ryan Murphy

Global Performance Director, Wehelp SA

Ryan Murphy joined Webhelp in 2017 and was appointed Head of Operations for Webhelp on the easyJet account. He has since been promoted to the Global Performance Director for easyJet.

In this role, he ensures strong and consistent operational performance and has a one team approach across the WH easyJet estate of sites in Africa, Europe and India.

Ryan has been working in the Business Process Outsourcing (BPO) industry since 2012. He has held various operational and sales leadership roles within the telecommunications, online retail, insurance and travel market sectors.

He has worked in both inbound customer experience, sales and outbound campaigns to the UK, Australian and South African markets. Prior to his time in SA he spent 15 years in the UK working in operational and sales leadership roles within the telecommunication, retail and leisure markets.

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News
Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series - where she outlined what the initiative means to her, how to make the North an attractive place to work and build a business, and the importance of investment to ensure all regions can contribute to the UK's Covid-19 recovery. The Northern Powerhouse has the goal of boosting...

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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Case Studies
Flexible customer service in fashion

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